FAQ's

Shipping & Delivery

How soon will my order ship?

 Orders typically ship within 2 business days from our warehouse. You’ll receive an email or message with tracking details once it’s dispatched.

Do you ship internationally?

Yes! We proudly offer worldwide shipping. For international shipping charges, Kindly contact us.

How are shipping charges calculated?

Domestic Shipping is free and for international orders shipping charges kindly contact us by email. All rates including GST

How is my furniture packaged?

 Each item is meticulously packed to ensure it reaches you in perfect condition. If you find any damage or discrepancy upon delivery, please contact Customer Care immediately at mail@sarteliving.com.

Can I track my shipment?

 Yes. Once your order ships, we’ll share a tracking link via email or WhatsApp so you can monitor your delivery in real time.

 Care & Maintenance

How can I take care of my Sarte Living furniture?

Wipe surfaces regularly with a soft, dry cloth to remove dust. Avoid exposure to direct sunlight, moisture, or harsh cleaning agents.

Can handcrafted products have slight imperfections?

 Yes — since our pieces are partly handcrafted, minor variations in color, texture, or finish are natural and reflect the uniqueness of each product.

What should I do if I notice minor fading or wear over time?

Natural materials like wood and fabric may age gracefully. These changes are not considered defects and add to the product’s authentic character.

Does my furniture require assembly?

Most of our pieces, such as our Drink and C-tables, arrive fully assembled. For larger items like Bistro or Coffee tables that may require minor assembly, we provide all necessary tools and a simple step-by-step guide in the box.

What are "C-Tables" and "Drink Tables" best used for?

Our C-tables are designed with a cantilevered base to slide perfectly under your sofa or chair, making them ideal for laptops or snacks. Drink tables are compact, lightweight, and designed to be easily moved around your living space as a stylish accent.

​Can your metal furniture be used outdoors?

While our aluminum and iron pieces are durable, they are primarily designed for indoor or covered semi-outdoor use (like a veranda). To maintain the premium finish, we recommend avoiding prolonged exposure to heavy rain or extreme humidity.

 Product Material & Quality

What materials are your products made of?

Our products are crafted using high-quality, durable materials—including aluminium and iron and premium finishes designed for longevity.

Are Sarte Living products handmade?

 Yes. Many of our products are handcrafted by skilled artisans, giving each piece its own distinctive charm and character.

 Payment & Security

What payment methods do you accept?

 We accept credit/debit cards, net banking, and wallet payments. All transactions are processed through secure, trusted gateways.

Is my payment information safe?

 Yes, your data is 100% secure and processed through compliant, encrypted payment systems. We do not store your card details.

Privacy & Data Protection

How is my personal information used?

 Your data is used strictly for order processing and customer communication as per our Privacy Policy.

Is my information shared with anyone?

 No. Sarte Living does not sell or share personal data with third parties, except when required for secure payment or shipping purposes.

How can I contact Sarte Living for support?

 For any queries, reach us at 📧 mail@sarteliving.com 📞 +91 75991 41591 (Mon–Sat, 10am–5pm IST)